Funds Deposit & Withdrawal
Deposits
You can deposit funds through the below methods:
- PayNow via UEN
- PayNow via QR Code
- eGIRO Payment
- Fast and Secure Transfer (FAST)
- DBS/POSB Bill Payment*
- eNETS Deposit
- Telegraphic Transfer
PayNow via UEN – SGD only
Details | a. Log in to your internet banking or mobile banking app b. At the PayNow transfer screen, select “UEN” and enter our UEN 198305695GSGD c. Verify recipient’s name is PHILLIP NOVA P L – CUSTOMER A/C d. Indicate trading account number as reference and enter amount e. Ensure the details are correct before submitting the payment |
Speed | Successful transfers are credited within 1 hour. |
*Note: Please enter your account number without any spaces, hyphens or punctuations
PayNow via QR Code – SGD only
Recommended for customers with a Singapore bank account
Details | a. Log on to Client Portal > Fund Deposit > PayNow b. Select the account and enter the deposit amount c. Click “Generate My QR Code” d. Launch your banking app and select the “Scan QR Code” or “Upload Photo” option e. Verify recipient’s name is PHILLIP NOVA P L – CUSTOMER A/C f. Ensure the details are correct before submitting the payment |
Speed | Successful transfers are credited within 1 hour. |
eGIRO Payment – SGD only
Details | a. Log on to Client Portal > Fund Deposit > eGIRO b. Click “Set Up eGIRO” and select your bank c. You will be directed to your bank portal for account verification d. Once verification is complete, please log out from your bank portal e. Successful e-GIRO linkage will be reflected on Phillip Nova’s Client Portal f. Deposit funds via e-GIRO |
Speed | Successful transfers are credited within 1 hour. |
Internet Bank Transfer / Fast and Secure Transfer (FAST)
Recommended for customers with a Singapore bank account
Details | Recipient’s Bank: DBS Bank Ltd, Singapore Recipient’s Name: Phillip Nova Pte Ltd Recipient’s Account Number: 001-048970-4 Comments / Description / Reference / Remarks for Recipient: Trading Account (7 Characters) |
Speed | Successful transfers are credited within 1 hour. |
DBS/POSB Bill Payment – SGD only
Details | Log in to Internet Banking > Pay > Pay Bills > Billing Organisation: PHILLIP NOVA PTE. LTD. |
Speed | Successful transfers are credited within 1 hour. Funds received from 11pm-2am will be credited after 2.30am. |
eNETS Deposit – SGD only
Details | Log on to Client Portal > eNETS |
Speed | Successful transfers are credited within 1 hour. |
Telegraphic Transfer (TT)
Details | Our bank details can be found here. |
Speed | Funds are credited when received. Funds received after office hours will be credited by next working day. |
Note | Please note that USD10 will be charged to your Phillip Nova account for incoming funds received through remittance. |
Internal transfer from Phillip Group Accounts
Details | You may transfer your excess funds from other Phillip Group accounts. Please contact your trading representative or Phillip Securities at (65) 6531 1555 or email talktophillip@phillip.com.sg to find out how. |
Please ensure that:
- Payee/beneficiary name is PHILLIP NOVA PTE LTD
- Your Phillip Nova account no. (e.g. ABC1234) is indicated under Initial/Reference/Description/Detail/Comment/Remarks
- Please enter your Phillip Nova account number without any hyphens, punctuation or spaces.
Your proof of transfer is emailed to nova@phillip.com.sg. For deposits made for margin calls/low equity purposes, please email the proof of transfer to nova_mo@phillip.com.sg.
- Deposits made to Phillip Nova are not immediately received and instructions to liquidate in part or all of your positions may still arise before your funds are credited into your account. To avoid forced liquidation of positions, your deposits must be cleared and booked into your account/trading platform. Please note that liquidation instructions are irrevocable, even though we may be in the process of receiving your funds or crediting them into your account/trading platform.
Additional Notes:
For any other query regarding funds deposit, you may contact us at (65) 6538 0500 or email nova@phillip.com.sg.
- Funds transfers to our Citibank accounts will be credited by the next business day.
- Supporting document(s) may be required to ascertain the source of funds.
- An email notification will be sent upon successful crediting of funds.
- There may be delays in the crediting of clients’ funds arising from delays or service disruptions on the banking service providers’ end.
- Funds received via telegraphic transfer will be charged a USD10 processing fee.
- There may be additional fees charged by the bank(s) involved in the processing of the telegraphic transfer. Phillip Nova will credit the actual amount received.
There is no fee for funds deposited through PayNow, FAST, Bill Payment and eNETS.
Telegraphic Transfer
When transferring funds through telegraphic transfer, there will be various banks involved (i.e. remitting bank, intermediary bank(s) and receiving bank). Each bank may charge some fees for processing the transfer.
Funds received via telegraphic transfer will be charged a USD10 processing fee by our processing bank.
Internal Transfer within Phillip Group
There are no fees for SGD and USD transfers; all other currencies will be subjected to Telegraphic Transfer fees listed above.
First Time Deposit is not required for Individual/Joint accounts.
For Corporate accounts, the minimum First Time Deposit is as follows:
- Incorporated in Singapore/Malaysia – SGD30,000
- Others – USD50,000
Successful transfers can be credited instantly, to within 1 hour with the following methods:
- PayNow
- eGIRO
- Fast and Secure Transfer (FAST)
- DBS/POSB Bill Payment*
- eNETS
*funds received between 11pm-2am will be credited after 2.30am
For transfers from Phillip Securities to Phillip Nova, successful transfers will be credited within the same day, if the fund withdrawal/transfer instruction reaches Phillip Securities before their cut off time. For more information on such transfers, please contact Phillip Securities at (65) 6531 1555.
For telegraphic transfers, the funds generally should be received within 1 to 5 business days. The time taken varies depending on the country or bank the funds are being sent from. Please check with your remitting bank for more details.
An automatic email notification will be sent to you upon successful credit of the funds to your account.
This is only applicable to transfers made via PayNow, eGIRO, FAST transfer, eNETS, and transfers made to the following banks and in the supported currency:
Bank | Supported Currency |
DBS | SGD, USD |
Citibank | HKD, JPY, SGD, USD |
HSBC HK | CNH, HKD, JPY, USD |
United Overseas Bank Limited | SGD, USD |
You can fund your account in any of the major currencies. As your account is maintained in USD, Phillip Nova will convert the foreign currency into USD before crediting it into your account.
You can fund your account with any of the following currencies:
- Australian Dollar (AUD)
- Canadian Dollar (CAD)
- Swiss Franc (CHF)
- Chinese Yuan Renminbi (CNH)
- Euro (EUR)
- British Pound (GBP)
- Hong Kong Dollar (HKD)
- Japanese Yen (JPY)
- New Zealand Dollar (NZD)
- Singapore Dollar (SGD)
- US Dollar (USD)
For MT5 users, please note that your account is maintained in USD. Phillip Nova will convert the foreign currency into USD before crediting it into your account.
Phillip Nova maintains bank accounts for different currencies with DBS Singapore, Citibank N.A Singapore, HSBC Hong Kong, and United Overseas Bank Limited. Click here for Phillip Nova’s bank information.
Note: The bank and the currency deposited has to match the currency held by Phillip Nova in the selected bank account to not incur additional bank charges.
Please consider faster funding methods such as eGIRO, PayNow or FAST, through which funds can be credited instantly to within 1 hour.
If cheque deposit is the preferred funding method, it can be made directly to Phillip Nova’s bank account (refer to page 3 of the Phillip Nova’s bank details). Phillip Nova does not accept cheques at our offices.
Funds will only be credited to your account after the cheque is cleared by the bank. For margin calls/low equity situations, cheque deposits will not be taken into consideration until after the cheque has been cleared.
As we need to ascertain the sender of the cheque, please take the following steps when depositing cheques:
- Cheque to be made payable to Phillip Nova Pte Ltd, cross the cheque and strike off bearer.
- Indicate Phillip Nova’s bank details, your Phillip Nova account number, and your contact number at the back of the cheque.
- Take a photo of the front and back of your cheque, and the deposit slip with bank stamp.
Email the photos to nova@phillip.com.sg.
Cheques deposited without proof will incur a SGD50 cheque image retrieval fee.
Withdrawals
Online withdrawal via the Client Portal
Log into the Client Portal > Fund Withdrawal
- Check on the currency to be withdrawn
- Insert the amount you wish to withdraw
- Select the option of how you wish to receive your fund
- Click “Submit” to confirm the transfer
Please contact our Client Service team at (65) 6538 0500 or email nova@phillip.com.sg if you need help logging into the Client Portal.
Complete the withdrawal form
We encourage submitting of withdrawal requests via the Client Portal as with effect from Monday, 3 January 2022, an administrative fee of USD20/SGD30 (excluding GST) will apply for withdrawal requests submitted via the withdrawal form.
To proceed to submit a withdrawal request via the withdrawal form, you may first download the withdrawal form from our website here. Alternatively, you can obtain a physical copy from our office or request for one from our Client Service team at (65) 6538 0500 or email to nova@phillip.com.sg.
Note:
- If you had your account approved via the online account opening process, please submit your fund withdrawal request via the Client Portal instead of using the withdrawal form.
- The cut-off time for online withdrawal and hardcopy form submission is 10am, any submission thereafter will be processed the next business day.
For any other query regarding fund withdrawal, you may contact us at (65) 6538 0500 or email nova@phillip.com.sg for assistance.
- Remittance charges will be borne by the client and will be charged by banks processing the remittance. Phillip Nova does not charge any fees.
We will require a minimum of 1 business day to complete your withdrawal request. For same business day processing, please note the following timings:
Cut-off timings for same day processing
- For online withdrawal: 11am daily.
- For withdrawal forms received via email or fax: 10am daily.
- For SGD withdrawal, the funds will be transferred to your bank account on the day of processing.
- For foreign currency withdrawal, the duration taken for processing is dependent on the receiving bank.
If you submit your withdrawal request before the stipulated cut-off time, it will be processed within the same day. Else it will be processed on the next business day.
Do also provide us with a copy of the corresponding bank statement by sending it to nova@phillip.com.sg or update your bank details with us using the Client Portal if you have yet to do so.
The bank statement should include the following details:
- Bank Name
- Your Name
- Bank Account Number
- Statement Date (within 3 months)
For updating using the Client Portal, please refer to the below guide:
Log in to the Client Portal > Update Particulars > Bank Details > click on ‘Update’ > Input bank information and upload bank statement > Submit
No. You can only withdraw and transfer funds from your Phillip Nova account to a bank account under your name.
Please submit your bank details for verification before performing a withdrawal. Bank account verification process may take up to 2 working days.
Funds from a client’s trading account can only be transferred to a bank account in their name. The bank details are required as verification of proof of ownership before the withdrawal request can be processed.
Log in to Client Portal > Update Particulars > Bank Details
Once your bank details have been verified, you will be able to select your designated bank account on Client Portal for funds withdrawal.
Yes. Bank details need to be submitted again as proof of ownership for each bank account that you provide to us.
The funds in your Phillip Nova Account are segregated from your funds in your Phillip Securities account. You can use the Online Withdrawal facilities in Client Portal to transfer your funds from your Phillip Nova account to Phillip Securities account. For transferring funds from Phillip Securities to Phillip Nova, please contact Phillip Securities at (65) 6531 1555 for assistance.
eGIRO Troubleshooting
The eGIRO linkage may have failed due to the following reasons:
- Failure to perform proper logout at bank portal
- eGIRO system is under maintenance
- eGIRO system failure
- Consent was not given in bank portal
- Token has expired
- The selected bank account is not allowed for eGIRO linkage
- The requestor’s NRIC/passport number registered with the Phillip Nova account does not match with the bank account holder details.
For technical assistance, please email screenshots of the error encountered to nova@phillip.com.sg
No. The requestor’s NRIC/passport number registered with the Phillip Nova account must match with the bank account holder’s details for a successful linkage.
We encourage the use of single-name bank accounts for eGIRO linkage to reduce the risk of failed linkage requests.
Please log in to your internet banking portal to terminate the eGIRO arrangement.
The eGIRO FAST Transaction may have failed due to the following reasons:
- The requested transfer amount has exceeded the allowable transfer limits for the selected bank account. (Please approach your bank directly to increase the limit.)
- eGIRO system failure
- eGIRO arrangement has been terminated/does not exist
- The selected bank account is closed
For assistance, please contact your Account Manager or the Client Service Desk at (65) 6538 0500 or email to nova@phillip.com.sg.
Can't find what you are looking for?
Should you have any query, you may contact us at (65) 6538 0500 or
email us at nova@phillip.com.sg